Frequently Asked Questions
What types of products does Chargepod offer?
Chargepod offers a variety of smart tech products, including power banks, Bluetooth sleep masks, handheld fans, smart rings, and Bluetooth headbands. Our products are designed to simplify your life on the go, whether you're working, traveling, sleeping, or staying fit.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders! No minimum required.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery time depends on your location, but most orders arrive within 5-7 business days for domestic shipments and 7-14 business days for international orders.
Can I track my order?
Absolutely! Once your order ships, we’ll send you a tracking number so you can monitor your package's journey. You can track your order directly from the shipping confirmation email.
Are your products compatible with all phone brands?
Yes, our power banks and other products are designed to be universally compatible with all phones, including iOS, Android, and other USB-powered devices.
What is the warranty on your products?
We offer a 1-year warranty on all our products. If your product has any manufacturing defects or issues, we'll work with you to either repair, replace, or provide a refund.
How do I return or exchange an item?
We want you to be happy with your purchase. If you're not satisfied, we offer a 14-day return policy. Simply contact our customer support team, and we’ll guide you through the return or exchange process.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express) as well as PayPal, Apple Pay, and Klarna for Shop Now, Pay Later options.
Can I customise the products for my business?
Yes, we offer custom branding options for businesses. If you're interested in branded products, please contact us through our “Custom Branding” section, and our team will help you create a tailored solution for your brand.
Are your products safe to use?
Absolutely! Our products are designed with safety in mind and are certified for quality standards. Our power banks, for example, go through rigorous testing to ensure they meet safety requirements for everyday use.
What should I do if my product is damaged or faulty?
If you receive a damaged or faulty product, please reach out to our customer service team immediately with your order details and photos of the issue. We’ll resolve it as quickly as possible, either by sending a replacement or issuing a refund.
Can I use the Bluetooth sleep mask while traveling on a plane?
Yes! Our Bluetooth Sleep Masks are perfect for travel. They provide soothing comfort and complete darkness, making them ideal for long flights. Simply connect your mask to your device via Bluetooth to enjoy your favourite audio while you rest.